Return & Refund Policy

Because all Andoru products are made to order, we do not accept returns or exchanges for change of mind, wrong size, or buyer error.

Misprints, Damage, or Wrong Item

If your item arrives misprinted, damaged, or incorrect, we will replace it at no cost.

Please contact us within 14 days of delivery with:

• A photo of the issue

• Your order number

• A brief description of the problem

We will arrange a free replacement through our print partner.

Wrong Size Ordered

Please check the size chart carefully before ordering. As items are printed on demand, we cannot offer refunds or exchanges for incorrect size selection.

Returns Due to Incorrect Address

If an order is returned due to an incorrect or incomplete address provided by the customer, reshipping costs are the customer’s responsibility.

Refunds

Refunds are only issued for:

• Misprints

• Damaged items

• Wrong items sent

• Orders lost in transit (after carrier investigation)

Refunds are processed back to your original payment method.

If you believe you’re eligible, please contact us at andoru.wightman@hotmail.com.

EU Right of Withdrawal

If you are located in the European Union, you have the right to withdraw from your order within 14 days of delivery, without giving any reason.

Important: Under EU law, the right of withdrawal does not apply to goods that are made to the consumer’s specifications or clearly personalised. Because Andoru products are made to order, this exemption may apply.

If you wish to exercise your right of withdrawal (where applicable), please contact us at andoru.wightman@hotmail.com within 14 days of receiving your order, including:

• Your order number

• A clear statement that you wish to withdraw

If a withdrawal is accepted, we will process your refund within 14 days of receiving the returned goods. Return shipping costs are the customer’s responsibility unless otherwise agreed.

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